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I would ike to inform about Messenger Platform Policy Overview

The Messenger Platform’s policies are created to help individuals and organizations connect efficiently through Messenger to produce significant results. In the centre with this may be the comprehending that individuals and organizations desire a seamless, reliable method to get one thing done – whether it’s getting a concern answered, making a purchase, or communicating essential and appropriate updates. We understand people anticipate companies to react quickly, and organizations whom react to users communications faster see better business results. The policies are made to encourage organizations and designers to:

  1. Respond to customers in a fashion that is timely they touch base
  2. Share essential updates that are myself strongly related their clients


  • Breakdown of Platform Policy
    • Standard Messaging
    • One-time Notification
    • Private Replies
    • Message Tags
    • Information Texting
    • Sponsored Messaging
  • Policy Violation Notifications

Summary of Platform Policy

Let me reveal a summary of your messaging that is standard label, and news texting policies. For complete information on relevant policies, please see the Facebook Platform Policy.

Standard Messaging – organizations could have around a day to react to a user. Messages delivered in the twenty-four hour screen may include content that is promotional. We realize individuals expect organizations to react quickly, and companies that react to users in a timely way achieve better outcomes. We extremely encourage organizations to answer people’s messages as quickly as possible.

Message Tags – Enable organizations to deliver essential and physically appropriate 1:1 updates to users beyond your twenty-four hour Standard messaging window. We offer 4 message tags to guide use that is certain. The message tags incorporate a Human Agent tag (in Closed Beta) that enable organizations to manually react to user messages in just a 7 time duration.